How do I get started? The first step is to contact us with details about your event. Specifically, the date, timeframe, number of guests, location, desired theme or objective, and, most importantly, budget.
What if I don't know my budget? "Does half-a-million sound about right?" Perhaps you're saying, "Oh no, not that much!" If not, well that's terrific! Either way, we appreciate having a range from which to build your proposal. Of course, this amount may be increased/decreased as we move along in the planning process.
How do you decide what to include in my proposal? The proposal is a starting point. We include necessary items (things not provided by your facility, for example), things you've told us you want (lots of flowers, perhaps), things we think you'll like based on the mood/feel of the event you're hoping to create (candlelight, valet parking....) and we'll include food and beverage options. We'll stick to the budget and summarize some add-ons that you may wish to consider. This makes it easier for you to cutback or add more. Ultimately, we'll come up with an event that excites you.
Is it okay if I'm just shopping around? Of course. Everybody shops around. We ask only that you be respectful of our time and effort. There is no charge for the initial proposal, although your non-refundable retainer is required before we make revisions, updates, etc. Also, if you choose to incorporate our event ideas on your own or with the help of another cooordiator, you will be charged an event design fee to cover our time in preparing it. This fee will be shown on your proposal. Lastly, please let us know once we are no longer being considered.
How do I know when we've made a deal? When we receive your non-refundable retainer and signed Event Agreement, we will put the event on our calendar. The retainer ensures that no other events or activities are scheduled which might conflict with successful execution of your event. Unfortunately, we don't "pencil in" event dates. Events are booked first come, first serve - subject to our approval and based on receipt of the retainer.
Does that mean that you'll only handle one event at a time? Most often, yes; however, that's not a rule. We closely monitor our event calendar and are careful to maintain a work load that is reasonable for our vendors and staff. There are variety of factors involved in deciding which events we accept, but you can be assured that once you retain us, we will perform. In 17 years, we've never missed an event *.
When do I pay the balance? After receipt of your retainer, your proposal will be updated and a payment schedule included. Final payment is always due 10-14 days prior to the event - no exceptions. Following your event, the estimate is adjusted to reflect any overage and may result in a credit or balance due.
How do I know I'll like our designs? Once retained, we're happy to schedule a planning to consider samples - tablescapes, foods, florals/decor, desserts/cake, etc. Ideally, we schedule this session over the course of 2-3 hours. There may be a charge for certain samples.
What if we want to cancel? In case of cancellation, your retainer and paid deposits are non-refundable. However, the event can be rescheduled within 30 days of the original date, subject to the availability of all vendors.
Do you have any recommendations for making our event a success? Thanks for asking and, as a matter of fact, yes we do. Here are a few: First, events tend to go better with one primary coordinator of all logistics (the fewer Chiefs, the better, usually). Secondly, timely payments are appreciated but also critical for event success. Also, keep in mind that the some fees, such as event staffing or coordinating, are estimated but will be adjusted, based on the time and resources invested. Lastly, even though there's plenty to be nervous about in the days leading up to the big event, please leave the worrying to us. Relax and have fun!